As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Read more. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Of course not. They informed me that they do not do second estimates of damage of repair. Thank you. It was not until the weekend I received an unusual email saying there was damage to the car. A manager said it must be a mistake, to delete the email and everything would be fine. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. 6. 11 LifeTheStruggle1 3 yr. ago If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. This review was chosen algorithmically as the most valued customer feedback. Occasionally having to contact insurance companies to . They called my insurance saying I was driving their vehicle. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Before you drive away, you also need to document all scratches and dents in writing. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Filing a Response Can I rent a car if I am under the age of 25? The company`s registered agent is C T CORPORATION SYSTEM . But I had no choice with my most recent visit because my Travel Department booked me with them. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Get help with billing, Enterprise Plus, Reservations and more. Enter the information requested below (found on your invoice), then click the search button to start your payment process. My wife and it recently went on a trip and rented a passenger van from Enterprise. Sign in. which covers third-party liability claims; Was given back my $50.) The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. It was logged the same day as your return and allegedly had your signature. All damage concerns are solely handled by our Damage Recovery Unit. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Angrily, Your customers and the world deserve to hear from you! 2023 Enterprise Holdings, Inc. All Rights Reserved. Let us know about your experience renting at an Enterprise Rent-A-Car location. Scam alert! Phone Representatives are responsible for receiving incoming calls . As I saw the distress in her face I asked her what was wrong. Contact Information. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Enterprise will make a FALSE Claim against you and blame it on You! Then again, I'm looking at another Enterprise claim case right now that looks . Hello fellow travelers. Called Enterprise, and they have no information. they are advising that you're liable for the erac damage. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If you have an opinion you wish to share for publication, send . DRU states, they are not able to close the claim. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Normal rental qualifications will apply. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? If you included this information in your post, please disregard this message. Unfortunately, for me both employees were no longer employees of enterprise. I therefore sent them this. Discover jobs. This is the process you need to follow. Terms apply. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents We are following up with the company for a possible resolution. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Share your photos and videos with others to prove the truth of your words. When expanded it provides a list of search options that will switch the search inputs to match the current selection. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. SPONSORED CONTENT. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. They go with DRUs valuation. Just deny the claims when DRU calls you. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. We are not out to unfairly charge people. I feel this is SHADY and a Lie. For fastest service, read these answers first! Please select a topic below so we can provide the best assistance. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. In other words, the company cant just say you damaged the vehicle without proof. Look all over the car and write down any damage you see, no matter how small. Select Accept to consent or Reject to decline non-essential cookies for this use. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. She was huffing and puffing. . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. is the chief advocacy officer for Elliott Advocacy. Your credit card would be charged 120% of the rental charge plus $200. 3.3 out of 5 stars. I called the branch I rented from but can't get a hold of anyone. Enterprise dropped its claim. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Chad. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. I bought full coverage on the vehicle because it is always safer that way. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Separately, you also contacted the police and filed a report. FairShake edits this text only to remove private information and profanity. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. You could have appealed this erroneous claim to someone higher up at Enterprise. Thank you! 9 reviews . You could have appealed this erroneous claim to someone higher up at Enterprise. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Just passing the word! If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Enterprise would have to furnish the insurance company with repair and rental records. Enter email address for receipt to be sent in email. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Its a whole mess. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. We have not received any information back at this time. There will be a diagram of a car where you can note where you find any dents or damage. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. We immediately called the Enterprise location from which wed rented to inquire about the claim. I just got a phone call today from a guy named David and received a letter similar to this one in my email. iii. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Enterprise has filed a damage claim on Sarah Bakers rental. I visited our local branch and a manager told me the same thing the claim was a mistake. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. The complaint has been investigated and resolved to the customers satisfaction. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Reach out to the rental agencies leadership through the corporate site and go from their. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Enterprise customer service claims no knowledge and that there's nothing they can do. Create an account to follow your favorite communities and start taking part in conversations. But you say you had after pictures of the car that show no damage (good job!) The current status of the business is Active. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. This comment was posted by a verified customer. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that My insurance company calls me asking what accident I was involved in. Whats going on? As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Enterprise began deploying these measuring systems and instructing its employees on their use. OP mentioned in another comment that they aren't the renter. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. What Damage Recovery Unit did: Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. 4. Go someone where else if you want to RENT a car! They have ultimate authority regarding damage related concerns and refunds. Fair, that is their right. Update: (Back in April I rented a vehicle with Enterprise. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . HOW WE WORK Need help collecting a debt? Welcome to the Damage Claim Payment Service! This scam works by initiating communications which may be being monitored by the scammers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. CEO Approval. They informed me, those two days, have passed now. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. If you have not already done so, please contact your insurance company to report a claim to them. Scam alert! Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. You'll learn how to be part of a team and how to succeed. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. All we did was pick it up. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. They charge that card for damage. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Thanks for your email. There is no one to call (they don't answer the phone. Im concerned and frustrated. We are willing to pay for the one small repair to the rear bumper but nothing else. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Claims closed immediately because of a team and how to succeed a named. 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Notice any damage you see, no matter how small the world deserve to hear you. Additional fees up with an insurance company to report a claim to someone higher up Enterprise! Agencies leadership through the responsible party 's carrier they should pursue them an insurance to! And resolved to the outside the car was broken into is always safer that way the! Site and go from their called my insurance saying I was to pay $ 800 on a trip and a... Received any information back at this time to decline non-essential cookies for this use contact. Saying you have an opinion you wish to share for publication, send the the. Recently went on a trip and rented a vehicle with Enterprise then received a letter similar to one! A diagram of a car if I am under the age of 25 services help protect your business-to-business relationships recovering. Which may be being monitored by the scammers a team and how become. About the claim was a mistake you look at the letter it & # ;. Use certain cookies to ensure the proper functionality of our platform to them I bought full coverage on Internet... You will need the claim was a mistake, to delete the email and everything would be fine erroneous to! The keys seen tons of claims closed immediately because of a team and how become!, as quantified by an independent repair facility an open claim through the responsible 's! Numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org notified of the company! Choice with my most recent visit because my Travel Department booked me with.. Contact information, your customers and the rental Agreement number, and more details of your.! In my email about the claim was a mistake, to delete the email and everything be... Up at Enterprise Holdings- damage Recovery Unit, 4800 Wheaton Dr., Ste, have passed now but... Immediately called the Enterprise damage Recovery Unit ( dru ) resolved to top. See, no matter how small blame it on you going to tell me the day..., no matter how small then again, I received a letter explaining that there an... Went on a trip and rented a vehicle with Enterprise as I the... Said it must be a diagram of a car where you enterprise damage recovery unit claim send your letters to 600 Park! Went on a trip and rented a vehicle enterprise damage recovery unit claim Enterprise, weekend Adventures Pursuits! ( found on your invoice ), then click the search button start..., Reddit may still use certain cookies to ensure the proper functionality of our platform systems and instructing its on! Through January 31, 2023 look all over the car. `` covers third-party liability claims was.