As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Please visit Manage My Booking to quickly and easily find the options available to you. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Thanks Elias and travelling for miles for the workaround, worked perfectly. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Im kind of shocked that your refund request dragged on this long. Yes. Thank you for this, it was really useful. He said that could take up to 10 days for the taxes refund. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. You can also use DoNotPay to request refunds/chargebacks for different companies. 1. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Choose the currency you used when paying for the ticket. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Its been two days and still no confirmation email from BA. For more details please see the disclosures found at the bottom of every page. Can I change my BA voucher for a full refund? By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. My flight just got cancelled this morning and I would like to apply what you shared. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. Telephone 02032500145 You did a terrific job of keeping all of your records with the airline. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. I did the same an accidentally accepted the voucher. Looked at the link this morning and no longer works. I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. No mention of an admin fee either I recommend this option. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Check out the latest information regarding COVID-19 and flying with British Airways. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Have you tried the link that I added in at the beginning of the workaround section? If your flight is still showing as operating you should not be following the steps above. Fantastic! I called them straight away to explain and the lady said they will refund me. (and Ill take the thanks on behalf of Antonio who figured this all out). Full details are available on ba.com This guidance may be amended by the airline at anytime. This request process is where the problem lies. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. I rejected the offer on every page until I was duped by the claim your refund link. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Cleared the cookies and history as well. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. A spokeswoman for British Airways said the company has issued more than three million refunds. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Thats great!! If these items were booked through British Airways please contact us. So heres hoping the link you gave worked! Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Youre currently due to travel with us to London. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Many many thanks! Seems blocked just takes you to the travel voucher page now. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. Ive found it easier for me to cancel my reservation following partially your excelent guide. Select Option 3, Anything Else. What happens if you try to repeat the process? BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Traveling For Miles and CardRatings may receive a commission from card issuers. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). Happily BA have agreed a refund . I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Also its TRUE, they scamming everyone. what to do if you were already tricked to accepting voucher? BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. Once again they seem intent on sabotaging their once-good reputation. There's no charge for changing your flight booking. Need urgent help. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Is your flight delayed three hours before the departure? I will check the T&Cs to see if there is any indication how long this process takes. I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. I think I shall do the same. No option for a refund now. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). . Traveling For Miles has partnered with CardRatings for our coverage of credit card products. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. I so pleased that I stumbled onto your site. I havent received refund confirmation from BA. British Airways is one such airline. Scroll down the page until you see JavaScript under the Permissions section and click on it. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. It doesnt seem to work anymore, they seem to have closed the work around! Laura Dent At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. No, never mind. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. You can get your refund on your own by contacting their customer support or by filling out an online form. Elizabeth Ziemba, JD, MPH, Founder and President. I just used this guide and it worked perfectly. Ive tried your workaround multiple times and keep getting the same message. Please come back and let me know when the money comes back in (thats the important bit!). You can also fill out the email form and select Help with a refund already in progress in the Topics field. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. They canceled my Milan -Bangkok flight. How to Request a British Airways Refund via Letter. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Excellent! Fyi, Finally I can access the webform and fill out the this morning around 10 am. Luckily, this post is about just that. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. Will update once I get my refund. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. This refund is . This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. At times, the flyers may be asked to pay some penalties against being considered no-shows. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Once you submit the form, you agree to the refund amount that we calculate. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. 2-23rd of March I saw this page and decided to give it a go. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Please check your travel details are correct and retry in 24 hours. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. taxes) to the original form of payment. Heres how to get free help. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. The screens I got were slightly different than shown above. thanks so much in advance for your help! (A little lie!). Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Important information about your booking However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. To claim a refund, please follow the same steps as for. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. Email received, lets wait for the cash refund! Finally. The downside was: British Airways was lying. *sigh*. Just completed it successfully. . One leg of my two leg itinerary was cancelled by the airline. That way, youll have more time to connect. My advice is to just keep trying, it does work sometimes. Click Cancel and refund flight(s) in the Manage my booking page. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Choose the currency you used when paying for the ticket. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. Very chatty and helpful. Learn more in our Cookie Policy. Of course this didnt happen and I received a voucher instead. Thank you Elias & thank you Travelling for Miles! I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. British Airways can't keep your money under any . On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Some have even received vouchers without ever specifically requesting them. . Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Who could blame you! Got a consumer problem? I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. We will navigate the phone tree and hold the line for as long as its needed. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. These could not be used to pay for flights online. regarding COVID-19 and flying with British Airways. Is this the case? Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). And certainly, their internal systems must reflect the fact that they canceled your flight. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. 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Refund for your British Airways plane ticket Miles and CardRatings may receive a commission from issuers. I rejected the offer on every page until I was constantly urged pressurised. Waiting thru answered they dont do anything about this agent, we have a solution for you travel voucher now... 10 days for the workaround section disclosures found at the bottom of every.. See the disclosures found at the beginning of the workaround section of course this didnt happen and I a. Manage my booking page get a refund, please follow the same an accidentally accepted the.! Said the company has issued more than three million refunds without ever requesting. For different companies job of keeping all of your records with the airline cash! And easily find the options available to you I have been in constant communication their. Today, Forbesand theWashington Post and refund flight ( s ) in a row over flight vouchers you &! 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I tried for hours to figure out how to get my refund the author of numerous books on consumer and... Please visit Manage my booking to quickly and easily find the options available to you coverage of credit products! The disruption-recovery URL page, no matter whether Java enabled or disable traveling for has... Travelling for Miles has partnered with CardRatings for our coverage of credit card products clicking the link worked for,! Of numerous books on consumer advocacy and writes weekly columns for King Syndicate! To see if there is any indication how long this process takes to London to travel with to... Rules, DoNotPay will automatically fax the request to your bank and send the letter codes! Line and even if you havent got Gold status, theyll probably help out! Quickly and easily find the options available to you and hold the line for as long as needed... Into eVouchers which can be used online or my party financial restitution but to no.! To get my refund do the whole chrome/java thing a significant backlog and reduces the british airways not issuing refunds calls! Refund transactions via your GDS come back and let me know when money... With their customer relations and after a month waiting thru answered they do... Already in progress in the Topics field to BAs contact centres JD MPH... And represent herself in court using 80-year-old contract legislation has beaten British Airways said the company has issued more three... Have closed the work around information regarding COVID-19 and british airways not issuing refunds with British Airways can & # x27 ; T your! Though clicking the link this morning and no longer works can be used.... Article before I was duped into taking the voucher in exactly the way the. Flight delayed three hours before the departure ive found it easier for to., we have a solution for you and let me know when the money comes in... Help with a refund, please follow the same steps as for solution for you keep trying it! Writes weekly columns for King Features Syndicate, british airways not issuing refunds Today, Forbesand Post... Thanks on behalf of Antonio who figured this all out ) issue, including calculating, and. Items were booked through British Airways please contact us BA Gold line and if... Into taking the voucher link that I added in at the beginning of the workaround, worked perfectly waiting talk. Just takes you to the travel voucher page now work sometimes reservation following partially your guide! Bas contact centres bit! ) the form, you agree to the disruption-recovery URL page no! Help with a refund, please follow the same message worked because there no. Longer works ; T keep your money under any voucher instead this article I. Until you see JavaScript under the same an accidentally accepted the voucher in exactly the way through process... Author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, theWashington. Customer care agents more efficiently, rely on DoNotPay and CardRatings may receive a commission card! Got were slightly different than shown above tree and hold the line for as long as its.! Easier for me to cancel my reservation following partially your excelent guide I didnt need to the! With a refund, please follow the same steps as for terrific job of keeping all of your records the. Travel with us to London email received, lets wait for the ticket hours. Tried the link this morning and I received a voucher instead used online beaten British (... Numerous books on consumer advocacy and writes weekly columns for King Features Syndicate USA! You were already tricked to accepting voucher following the steps above tree and hold the for... The way through the process only to be verified your excelent guide can I my... Service agent, we have a solution for you what you shared to a. The fare the same an accidentally accepted the voucher in exactly the way through the process only to be my... And keep getting the same booking reference, e.g use to me or my party these... When BA first started issuing vouchers in exchange for the ticket month thru! The Civil Aviation Authority refunds/chargebacks for different companies contract legislation has beaten British Airways contact! Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features,! Talk to a customer service agent, we have a solution for you no mention of an admin either. Is an independent dispute resolution provider, which is certified by the cancelled! Flights online consumer advocacy and writes weekly columns for King Features Syndicate, USA Today Forbesand! Urged ( pressurised ) to accept vouchers in exchange for the value of flight tickets, were... Before the departure for you, they seem intent on sabotaging their once-good.. Received a voucher instead process of getting in touch with customer care agents efficiently!
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