I want to take more Viking Ocean cruises, but I want to try new places. The buffet was good. The, We decided to do this cruise because of it's very different itinerary. Our cabin included 2 reservations in each restaurant. For the most part we were very pleased with our cruise. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. The food in the buffet was underwhelming, and. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Review for Viking Orion to Alaska. They of course know that we can't afford the stress and expense of fighting them in court. This will surely increase the credibility of your complaint. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. I had paid in full, weeks before, so have been penalised through no fault of my own. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. A Viking Expedition ship sails in Antarctica. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Ed L wrote a review Feb 11. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We have taken note of your feedback. An apology is not good enough. The entertainment was better than I expected and my wife enjoyed the jewelry. Date of experience: February 18, 2023 My travel agent has since tried to sort this with Viking but they are refusing to help. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. I could never have believed that Viking would treat loyal customers this way. My impression of Viking Cruise Line has plummeted far below any other cruise line. Off the routine remote islands? We finally made it in 2022. We chose their Chasing Northern Lights sailing on the Viking Venus. Complimentary stem-to-stern WiFi internet access. Viking Venus is a beautiful ship inside and out. We were given tracking devices which we were instructed to wear at all times when not in our rooms. That's bad in summer. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Other complaints can be found by web search. That trip was cancelled do to covid, and we were assured by Viking that everything . There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Must be the only cruise line that does not. The ship was impeccably clean with a comforting decor. Review for Viking Mars to . We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Both cover the West coast of Australia, plus Perth to Sydney. Read More. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I want to take more Viking Ocean cruises, but I want to try new places. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. We found this itinerary that checked both boxes! We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Desired outcome: The World Cafe, Embarkation and disembarkation were flawless. We used Viking Air for our flights and had great flights from the US to Reykjavik. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. 2. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Viking Neptune, 121 day from L.A to London. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Be careful and know what you are buying. It would seem to be a reasonable and simple request. Though, it was easy to adjust the restaurants when we were on board. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. The food was tastefully presented and did not disappoint. Viking River Cruises has left an official reply on this complaint. We could not get a negative covid test in time for that trip and so we had to cancel again. Viking cruises - its company's promises are NOT reliable - buyer's beware. I too would like to see more unique stops added to Vikings itineraries in the Med. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. I signed up for an excursion $329 per person. It was around Greece and Turkey. 2-5 Cruises Age 60s. Once on the ship, all the staff were friendly and willing to help. I would designate this not as a serious problem, but rather not enough of a good thing! While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Viking Star is flagged in Norway and registered in Bergen. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We ate there 4 times in 2 weeks. We finally made it in 2022. I had insurance and filed a claim. Booking Number 6307876 This all takes time and resources, which for the past couple of years were limited. The three stops in Brazil were somewhat disappointing, and especially Manaus. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Even their world cruises follow the same grooves! The moment we checked in there was an intensity about COVID. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. In one sense, a Viking cruise is like any other vacation: It's what you make of it. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. This will surely increase the credibility of your complaint. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Our only complaint was with the booking of excursions which were often changed without notification. Why are they doing this>. Viking Alaska Ship Excursions Booking by Cabin Type Question. Thank you for sharing your comments here, Spwest. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. The problem started as soon as we arrived at the airport in Istanbul. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. By proceeding, you agree to Cruise Critics. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Sure we were free but that's no excuse. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Real class A experts of subjects related to the itinerary with several presentations each. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Originally booked in 2020, paid in full. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Secondly, we had a problem with vouchers for which we received conflicting information. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Wonderful ports, staff, with a few weaknesses thrown in. You will have to look long and hard to find a. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. My Viking Journey. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Not a "serious complaint" . Viking, please give an explanation. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! These hotels are Marriott and hilton properties that have such rooms. Expand. The even occurred in February of 2023. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. Second was the itinerary. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Thank you, Guysdolls66, for sharing your experience with us. We found her at the check in baggage area. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. A place on the excursion I tried to book. While some new destinations would be nice, it is not a serious happening. Many passengers were distressed by the lack of fresh water. Viking booked the hotels for these excursions. I checked with many countries and all their restrictions have been dropped. Also lost out on the cruise vouchers. Review of Viking Ocean Cruises. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Explore the world in comfort with Viking. Fabulous Cruising in the Caribbean with Viking! Needed 2 days in Singapore, and only 1 in Jakarta. A wonderful way to visit Carribean islands. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Sadly, it was an early victim of the Covid shutdown. Review for Viking Jupiter to Norwegian Fjords. The city was quite dilapidated; there was concertina wire and barred windows everywhere. The service was top notch. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Im so hoping youre right! We ate in the three different specialty restaurants often and buffet's are the best. This is a work policy that covers me for work or personal travel. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Our cabin stewards were like angels, and all the staff made us feel welcome. First was that we had been on Viking before and had had a very positive experience. We choose this specifically to see the Northern Lightswhich we did! And More Questions Answered. As Pasadena Dave said, they now have more ships and another two soon to launch. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 This complaint has been resolved automatically due to user's inactivity. CC Help Jenn So we had to cancel that trip. New Zealanders and Australians are cruise addicts, and would support cruises locally. The even occurred in February of 2023. This itinerary appealed and the timing for a significant birthday was ideal. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. There is so much inside the policy information that most are not aware of. We used Viking Air for our flights and had great flights from the US to Reykjavik. Just realized that the cruise booked was from Antwerp to Amsterdam. Get expert advice, insider tips and more. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. The ship was delayed for 2 days because of bad weather. A drinks package at the original cost, when I first tried to book it. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. By Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Viking never bothered to get us seat assignments for our return flight . I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Because we were given a voucher, we can not get out money back. Also the prospect of seeing Devil's Island was intriguing. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Thanks; I went ahead with the AIG policy. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. This lead to some excursion conflicts which we had to scramble to remediate. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. We found this itinerary that checked both boxes! It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Why does Viking assume every 2 people traveling together desire to sleep together? The pools were well maintained and temps were comfortable. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Desired outcome: We would seriously look at an itinerary that focused on the islands in the Mediterranean. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: It never felt crowded. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Thank you. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted.
Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. I purchased two of each of the following through ACH: The stress and travail this has caused my family is beyond measure. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. They went out of their way to avoid calling them tracking devices. I thought that Viking was reputable, so I put too much faith in them. Restaurants were fine but not as good as we experienced on the river boat. Yazmin Hope and Libby Gallagher We also purchased, This was by far one of the best cruises I have been on. Viking did a terrible job in accommodating us for the two day delay in London. Welcome to Viking cruise reviews. We enjoyed Viking's care from the airport to the ship and back again. We will be again canceling our trip. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. There is no breakdown in the guest statements for the cost of these separate parts. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. They tried Hawaii but island was not ready for cruise ships. The food was quite good. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. 1. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Oceania does a circle tour of Australia. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Three cheers for Viking. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Share your photos and videos with others to prove the truth of your words. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. And finally we wanted a smaller ship than we had been going on in the past. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. . LauraS Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. We said yes. KLKrn. The three stops in Brazil were somewhat disappointing, and especially Manaus. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. It not the ones they have, it the ones they don't have. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 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