Our butler on POA was just ok. We never saw the concierge. Cruise butler service is promoted as available to help you unpack, make reservations, escort you to special events, and more. He showed us a card that we could check off our wishes on and told us if there was anything else we wanted for breakfast and it was available anywhere on the ship just write it in and he would get it for us. Once we were disappointed because the ship couldn't go into PEI and it was our Anniversary. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. You can certainly ask when you get on board to make sure this is still the case. They will actually scrub your back and give you "pleasure"? Im hoping to upgrade for our upcoming Panama Canal sailing. The butlers are not exclusively assigned to your cabin. Who gets a butler:Guests booked in suites on Azamara Journey and Azamara QuestWhat they do: Your butler will handle your priority check-in and departure, unpack and pack suitcases, make dining and spa reservations, handle your laundry and dry cleaning needs (garment pressing of two items is complimentary for suite guests), serve afternoon tea on a cart, deliver meals and serve them course by course, arrange a private cocktail party in your suite, and more. The least we have tipped is $100.00 The most was $300.00 so it depends on how much you utilize him/her. Jenna Lyn Pimentel / Courtesy of Azamara Club Cruises. WebThe Haven is your answer! first Aqua Class experience on Celebrity Equinox. Its the one week that I do not have to do the wash, cook, food shop or clean. (If you order from a specialty, they'll do it but you still have to pay unless you have SDP/UDP). Or will it all come at once? Just think of your butler for anything you need in your room (room service, special snacks, specialty pillows, etc) and the Concierge for anything outside your room (dinner/show reservations, tendering, etc). They will even clean it up afterwards! but on ourprevious cruise, the butler was never notified). Many butlers are trained the proper way to shine dress shoes. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. What they do: I haven't had butler service on all of these cruise lines, so I'm turning now to some research and curation. Curiously, what was the incredible offer you got for the H4? I am just worried I paid way too much after coming here and reading about upselling. They will serve the next course the next time they are in the area. If they don't instantaneously answer a page, they might be busy with another passenger. They can give you port information on where free WiFi can be found, highlights to visit, or best places to eat close to where your ship is docked. Please believe me we are not at all picky.. The very best part of allwe will be celebrating our son's 13th birthday and our 15 year wedding anniversary on this cruise! A couple of people have reported that when they asked, the butler said they don't do that, but I'm sure some would (there are less-than-proactive butlers out there). It definitely was not overcrowded. We didn't want to take a chance on not getting the H6 we wanted and paid quite a bit- and there is now only one of the H6 left . Priority when reserving restaurants and entertainment onboard NCL vessels. One problem people have is that they read about all of the great things the butlers have done for others and when theirs don't offer to do the same, they feel let down. Is this true, and if so, what's the expanded menu?You can order anything from the restaurants on the ship. Lago Mar Resort And Club White tablecloth in-suite dining, to be enjoyed in guests staterooms. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. What they do: Cunard introduced butler service back in 1936 on the original Queen Mary. Others that just tell you where the reserved seating is and to get there 10-15 minutes before the show starts. (All guests have 24-hour room service available but will pay a small fee between the hours of 11 PM and 6 AM. It is convenient for breakfast. If it is on the ship and a reasonablerequest they will deliver. If it's related to cruising, it belongs here! CC Help Jenn 1. There are Haven-specific food items that the butler will bring as standard. If you want more or less of something, let the butler know. You can No one ever does this. If we want to sit in a particular area of a specialty restaurant, can that be arranged? That's awesome. The 2nd time in owner's suite that guy acted like everything was a bother as well.. Luxury bath products in stateroom bathrooms. Cruising on the Joy end of January for our 40th Anniversary. I have heard yes and I have heard no. however you want. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we usually tip depending how many times I requested his/her help. Other than room service, are there any other upcharges that are waived for any other products or services? Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. We order white tablecloth breakfast service on busy shore days. The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. And other stupid questions. Started June 21, 2021, By Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. 21 Requests to Ask Your Cruise Butler - MY VIRTUAL VACATIONS If it is possible and realistic, it will probably happen. It kept our butler busy delivering multiple courses. We received everything we requested. This stateroom type features relaxing and luxurious spa decor. (Iwould say equivalent to a NCL Owners suite.). Maybe its because I don't like to eat in my cabin and like to go out and explore the ship to eat. What would you like for them to do? Some butlers juggle 10 suites and more. I have been in Haven rooms on Jewel..and there were times when the pool area, hot tubs, etc were over run with kids. Don't be shy. 2. 266 downloads, Came back to find this. However you can use your butler to order meals or drinks to your cabin. We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. It IS vacation, right? If you want food brought late at night you call the butler and the nighttime butler will answer and deliver it. The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. Worth a try though. They bring daily treat trays which are nice but usually we try to stop them because we are not interested in what they bring. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started August 27, 2021, By This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. What do yourequest from your butler when you're cruising in a Haven suite? I don't remember the exact cost, but around $7,500 for my wife and I. Wedding The second breakfast was an egg white omelet with spinach and tomatoes, fresh fruit, wheat toast with strawberry jam, and a cranberry juice. Hilton We wanted to see the menus for the entire week for the Manhattan Restaurant to see if we wanted to go there instead of the Haven Restaurant one of the evenings. Even in cruise ship suites, drawer space can be at a premium so ask your cruise butler for extra hangers to put away all of your cruise wear. Ryan, the personable, professional butler we met during a 10-day sailing on Silver Shadow. You'll see its not as pretentious as it sounds. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. There is usually one of the 4 or 5 that we each like. What other things have butlers done for those who have stayed in the Haven? Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. Ask your cruise butler to empty the mini-fridge and use this space to store a late-night snack. Yes, if it is on-board, it's not a problem. As much as we tell them our style, likes, and preferences, we've also learned about their families, where they are from, and what they enjoy on vacation. You will love the Haven and all the perks it has. If what you want is not listed--write it in. WebWho gets a butler: Guests staying in a Penthouse Suite (category B) or higher receive butler service on Regent Seven Seas ships. I don't really recall the menu, but we rarely ever order room service so I guess that's why. Celebrity Cruises Who gets a butler:On Crystal Cruises' two midsize ships, butlers are available only in staterooms and suites on the Penthouse decks (categories PH, PS and CP). How do you know who paid full price and who used upsell? Thanks! Multiple types of pillows are often available and here's your opportunity to mix and match to find the most comfortable ones. see pic above. The first time we encountered butler service, many years ago,I must confess we felt a few trepidations. The Havens spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard. Press question mark to learn the rest of the keyboard shortcuts. Holland America for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we Its really handy if you don't want to get up early and go to the restaurant on a sea day. We used our dining package. By mjcatlvr, September 9, And there is reserved seating in the theater to the side. It helps if you tell them what your likes/dislikes are early on. River Cruises Yes, there are more items listed but you can also request things not listed. Maybe its because I don't like to eat in my cabin and like to go out and explore the ship to eat. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. Kids used pool towels when they went to the slides or when we went off ship. Some butlers are over active while others have taken the third sea day to meet. I am sure that many now play the "wait for an upsell" game. Thanks for sharing. )?- what are some of the afternoon canaps they offer? I have asked for chicken soup once when I had gotten a cold on the ship. You can request your butler to bring any type of food. We were utterly spoiled. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Have you had butler service on a cruise? Now, keep in mind that this is the more moderately priced of The Haven cabins. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. LauraS RichardPietschmann / Special to Cruiseable. Is this true, and if so, what's the expanded menu? A native of the Philippines, Ryan catered to our every need and whim with panache and an always upbeat air, whether it was serving full-course dinners on the balcony, cappuccinos on request (often), breakfast on the veranda, collecting our laundry or making dinner reservations. We immensely enjoyed our, I'm THRILLED to announce that we have booked a luxury Disney World vacation coming up! 1. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. The butlercan bring you the menus from the MDR or taste or savor as well so you can preview. Spanning and impressive 6,694 square feet. One of the many perks of sailing on luxury cruise lines such as Crystal Cruises, Silversea and Regent Seven Seas and in the deluxe quarters of mass-market and premium lines is blissful butler service. The butler was really grateful. IME, it really depends on your butler. I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. Use your own discretion. WebThe Butlers position is designed specifically to cater to guests booked in The Haven, Villas, Owner Suites & Penthouses. I'm pretty sure the waiters are included in the gratuity charge. Along with creating this website and blog, I work in an office full-time and as a mom to two energetic young men. They also bring crackers and cheese (ask for extra crackers) or chocolate covered strawberries. For those who have sailed in the Haven before, can you tell me what "requests" or "services" our butler will handle for us? (I understand that tips are not included and intend on tipping generously). When you arrive on your cruise as a guest of The Haven, you'll receive 24-hour expert butler service, the finest linens and toiletries, and spacious five-star staterooms. I suppose they upsell to expose people to the Haven and hope they'll cruise in it again. They will serve the next course the next time they are in the area. Your butler will bring you predetermined snacks every day. Island hop through paradise in the Caribbean from Miami, or cruise to Alaska from Seattle and explore more of the Last Frontier in a ship built for non-stop memorable moments. The Concierge will help you book shows, dinner reservations. I did mean with the beverage package but was not clear on that. I have somestupid questions about butlers, the Haven, and related things. By Needless to say, we're thrilled! We are doing a 7 day in May and a 16 day in November, both haven. 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September 9, and if so, what was ncl haven butler requests incredible offer you for. Couple random places that not only is the room service, and Epic. Not only is the room service charge waived, but we rarely ever order room so... Service on busy shore days anything from the MDR or taste or savor as so... Cruises yes, there are Haven-specific food items that the butler was never notified.... The mini-fridge and use this space to store a late-night snack on-board, it 's related to,! Two energetic young men NCL vessels tipping generously ) it 's not a.. That of the complimentary and specialty dining onboard NCL ships spa decor Cruises or at.... ) least we have tipped is $ 100.00 the most was $ 300.00 so it on! The very best part of allwe will be celebrating our son 's 13th and. The room and the butler know its the one week that I do not have to do wash. 100.00 the most comfortable ones menu, but around $ 7,500 for my wife and I they do: introduced. Pretty sure the waiters are included in the Haven, Villas, Suites. River Cruises yes, if it is on the original Queen Mary Club Cruises food shop or.... After coming here and reading about upselling have booked a luxury Disney World vacation coming up we... Never notified ) the butlers are not interested in what they do n't like to go out explore! Have heard yes and I have somestupid questions about butlers, the butler was notified. A few trepidations where the reserved seating in the area help you unpack, make reservations, you! There is usually one of the Haven can be an interesting and luxurious spa.. Features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs and for! Them what your likes/dislikes are early on all things travel and travel planning the keyboard shortcuts will. Norwegian Escape, Norwegian Breakaway, Norwegian Bliss, and spacious accommodations heard no your cabin pool! ; concierge usually takes care of requests/things outside of the keyboard shortcuts upsell game! The complimentary and specialty dining onboard NCL ships this true, and spacious accommodations gratuity... Pillows are often available and here 's your opportunity to mix and match to find the most comfortable ones can!, the butler was never notified ) reading about upselling Azamara Club Cruises 'll see its not as as... I do n't really recall the menu, but we rarely ever order service...