Oops, you need to have at least one passenger. On days of single sailings, the voyage takes 11 hours. Holly Alexander said her two-year-old doberman rottweiler cross Ester escaped from her cage on Monday night while aboard the Spirit of Tasmania. When booking your caravan, you need to select the 'towing a caravan or trailer' option. Online bookings can be paid with internet banking (via POLi), Spirit of Tasmania gift voucher or credit card. Holly Alexander's trip on the Spirit with her dog, Ester, turned into a nightmare when she was alerted Ester was no longer in her cage. These fees are non-refundable when making online amendments and cancellations that result in a refund due. Caravans / Motor home / Campers / Etc. Yes, your motorhome or towed unit can be booked online. Are there connecting public transport services from the ship in Tasmania? fish, yabbies, tortoises), worms, spiders, pigeons, doves and rodentscannottravel on board Spirit of Tasmania.For more information about bringing specific animal breeds into Tasmania, please visit the Biosecurity-Tasmania website. Please measure the full length of your vehicle from end to end. {{getSelectedSailingProductName(legOfJourney)}} Terms & Conditions, Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}}, Conditions of Carriage, Tasmanian Biosecurity Conditions, Privacy Policy, Specific needs and assistance requirement form. Ship map can be downloaded here and are also available on board at Reception on Deck 7. "In the meantime, the company is continuing to work with Holly in the search for her missing dog, Ester. A woman's beloved pet dog has incredibly escaped from her cage and vanished - while on board the Spirit of Tasmania. "They couldn't find her, they didn't raise any alarms when they were trying to get people to disembark or check their cars as they seem to think that she might of jumped in the utes or trailers.". Total length cannot exceed {{getVehicleMaxTotalLength()}} metres. However, if they are not fixed to your vehicle, they must be declared at check-in. Thisform also outlines essential information you need to know about carrying such items. This was severely distressing as my dog is quite an elderly gentleman of 11 and gets very anxious when he has to go in a cage.It was bad enough that my dog was awfully distressed and his heart was absolutely thumping as I forced him into a cage but thanks to this very insensitive staff member I was even more panicked about the welfare of my pet, so did not enjoy even a minute of the experience on board.Unfortunately, passengers are not permitted to visit the vehicle decks for safety reasons, which means you are not able to check on your animal.The most annoying aspect of this entire experience was the fact that on their website it states: "If travelling with a pet, it is a requirement your pet travels in a Spirit of Tasmania kennel".Besides the fact that using the word "kennel" is deceiving, this statement is actually completely untrue. 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We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards. Passengers in Recliners are provided with pillows and blankets. Recliners are still available for passengers looking for a low-cost accommodation option/ Alternatively, passengers can book a Private Cabin that accommodates 1-4 passengers. If you are travelling without a vehicle you are restricted to placing two items only on the baggage trolley. Last night I was on the spirit of Tasmania coming from Tasmania. {{IbpCms.accommodationReclinersBlockedMessage}}, {{IbpCms.accommodationNoDayTicketsForNightSailings}}. If you require a cot, we recommend that you book an Inside Cabin rather than a Porthole Cabin, as the cots are better fitted to the size of an Inside Cabin. Calm seas. We had two rooms on an overnight trip, Rooms were a decent size, everything was clean, there were numerous comfortable lounges, lots of food options, even two movie theaters! Shared Cabins are no longer available as an accommodation option. We had an enjoyable night passage on the Spirit of Tasmania. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. All loose gas bottles including butane cylinder canisters, (subject to quantities deemed as personal use and not for commercial use),can remain in the passenger accompanies vehicle providing:-. Security and ship staff are available to direct you. If you have a standard passenger vehicle with a Gas Bottle or Butane Canisters loose and not in their original packaging contained within the vehicle, the item will be deposited with security, tagged with your passenger details including booking number and can be collected upon disembarkation. All job vacancies are advertised at www.spiritoftasmania.com.au/jobs. Ester, "beloved" pet dog of Tasmanian woman Holly Alexander, was reported missing during a journey to Melbourne across the Bass Strait on January 26, and has not been seen since. As a thank you to our Loyalty Club Members, you will earn a $100 travel voucher for every 10 completed trips. As you have booked a return journey with Spirit of Tasmania, you are eligible to join our Sailors Club. If you wish to amend or cancel your booking, please amend your booking online or contact your travel agent or please call our Customer Contact Centre: Yes, all onboard facilities are open including the TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone and the Kids Play area. Visit the Biosecurity websitefor more details. A desperate search is on for a dog missing after a voyage on the Spirit of Tasmania ferry. When making your booking, you need to book the motorhome or campervan as a vehicle and at step three, select the motorhome/campervan option. Alternatively you may request a callback from a member of staff to help you resolve this - we'll call you on the number on file. Visit dpipwe.tas.gov.au for more details. Service was good. Picture: File TT-Line has moved to allay concerns about animal welfare aboard the Spirit of Tasmania following the death of a dog last week. She said the last contact she had with TT-Line, the ferry operator, was at 4:00pm on Tuesday. {{IbpCms.vehiclesBookMotorhomeAsCarError}}. Passengers entering Tasmania No, there are currently no vaccination requirements for passengers. Parking at Devonport:Free parking is available at the Devonport terminal located on The Esplanade, East Devonport. Is there locker storage available at the terminals? If the names of the passengers differ in each direction, please make two bookings. The Spirit of Tasmania has issued an urgent appeal for information over a dog that went missing from the vessel on Monday night. We hope you book with us again soon. For conditions relating to the carriage of hazardous liquids including cleaning spirits, please refer to our Carriage of Dangerous Goods Policy. "Not knowing if she's dead or alive is killing me. Where in Geelong is the new terminal located? If amending travel dates (if still required) a new medical alert form is issued. Do I have to stay isolated in my cabin for the whole journey? After each journey the ship is cleaned by a professional cleaning crew. The petition included a list of demands, including: "In addition, TT-Line MUST fund a PROPER SEARCH for Ester," Ms Caney wrote. Alternatively you can pay via EFTPOS at Spirit of Tasmania Terminals. If I am receiving a refund, how and when will I receive the value owed? Advertise and Partner with Spirit of Tasmania. We could have also filled the bottles from a dispenser on our floor at no cost. A motorhome is also referred to as a campervan. Meg Powell has been a journalist for the Advocate Newspaper in North-West Tasmania since 2019. When booking your caravan, you need to select the 'towing a caravan or trailer' option. Ring before you bring:Plants/Fruits to Tasmania - (03) 6165 3777Dogs to Tasmania - Toll Free 1800 684 215Wildlife to Tasmania - for permits (03) 6165 4305Aquarium and Pet Fish - (03) 6165 3777Livestock - Biosecurity Vet (03) 6165 3777. Email megan.powell@theadvocate.com.au or call 0448 302 029. Please try again later. Password and confirm password must be between 8-20 characters in length and. For enquires about Aquarium and Pet Fish please call DPIPWE on (03) 6165 3777. Overall, a professional outfit who impressed us with their organisational ability. Healthcare Card holders are not entitled to the pensioner fare. Yes, you can take your trailered boat. In a statement to the ABC on Wednesday, TT-Line said "continuing to work with the owner of the dog". No. For further information please call Department of Primary Industries, Parks, Water and Environment on 1300 368 550. Please help return Ester to her owner.". Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:--Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.-Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.-Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).-Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity. What to do if you find a stray animal. "People will boycott your ship and Tasmania over this disgraceful, archaic attitude towards people's pets. If you go to Manage my booking and enter your booking details, you can: Please make sure you are entering the last name of the contact name on your booking. Each cabin has a power point with the power voltage 230V. Please fill in the remaining details below. Save. More information can be found in our Vehicle Booking Information booklet. It appears your name is incomplete or invalid. We care about the protection of your data. After hours, if you have a concern regarding a lost, wandering or barking dog, please contact . The following items are permitted: Fresh fruit and vegetables, fish, plant products, honey, soil and a list of other items cannot be brought into Tasmania. A motorhome is also referred to as a campervan. They will have your equipment checked by the ships electrician. However if you are not a passenger on the ship, you will need to book through our Freight department. Will I lose my original booking if I start to make a change then change my mind for any reason? On days of double sailings, the voyage takes 9 hours. My advice is simple - if you are taking an elderly or anxious pet on Spirit of Tas, sign a waiver and leave them in your car! No, passengers are free to leave their cabins and have full access to all facilities on board including TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone, and the Kids Play area. After speaking with a number of people and reading other reviews since my experience, animals dying on the journey happens quite a bit. Failure to advise the correct height may result in your passage being denied at check-in if there is insufficient vehicle space on the required vehicle deck. Shayla Phillips was last seen playing in a backyard with two dogs around 2.30pm on Wednesday afternoon in the Stormlea area of the Tasman Peninsula. You can read further information about Pensioner Eligibility here. By continuing to use our website and / or services, you agree to the updated Privacy Policy and the use of cookies, as well as our Terms and Conditions. Multiple payment options are available online. No, you cannot book this as a return booking. 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However, you can make two separate bookings if the numbers are different. -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.\nIn the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed totravel. It appears your address is invalid. Once a Medical Alert has been issued, medical clearance and authorisation by the on board Medical attendant is required to authorise a passenger to travel. Key points: Holly Alexander and her dog Ester were on ferry on Monday, travelling from the island as part of Ms Alexander's move to Queensland. Visit coronavirus.tas.gov.aufor details. Directional signage has been installed on all major roads leading to the terminal. What if I can no longer travel and I need to amend or cancel my booking? 'Motorhome' means a road vehicle designed and constructed primarily to provide sleeping accommodation for the number of occupants that the vehicle is designed to carry. For information on public transport services in Tasmania, visit Tourism On Board during your sailing. The length includes the caravan and attachments such as a drawbar, bike racks, gas cylinders etc. If your cat is missing . Please fill in your date of birth in the format dd/mm/yyyy. Pensioner fares are subject to availability and can only be booked if available. Both trips were day trips, heading over was pretty rough and we all pretty much lived on travel tablets (kwells). Lachlan Bennett Journalist When you arrive at the Security Screening please present your E-Ticket and Photo ID.For more information about travel restrictions to enter Tasmania, visitwww.coronavirus.tas.gov.au. For security reasons there is no access to vehicles during the voyage. Now it's time to add your cabin to the package. The total length of your vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc.) No, there are no charging facilities or power outlets to charge electric vehicles on board. If I amend my booking and additional payment is required, how can I pay the difference? Passengers travelling on a day sailing can travel on a Day Ticket which gives passengers the freedom to enjoy all on board facilities without a cabin or recliner. Caravans, motorhomes/campervans and boat trailers. Arrive {{booking.getArrivalDate(legOfJourney, 'D MMM h:mm A')}}, Your {{legOfJourney.toLowerCase()}} ticket, {{getSailing().origin}} to {{getSailing().destination}}, Your {{LegOfJourney.Return.toLowerCase()}} ticket. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. Cheques will be made out and addressed to the payee, based on the details provided at the time of the refund. Do I have to register my travel or apply for a permit? Cheque refunds will be reviewed within two standard business days of the request. Is there parking facilities at the new location? For more information, refer to the fare rules of the selected fare. Please help.". Yes, photo ID such as a drivers license is required to check in. Can I book three people one way and only two people back? Gas bottles are permitted on board. How do I apply for a job at Spirit of Tasmania? Which ages do child fares and infant fares apply for? Refund Policy, and the full terms and conditions of each fare linked below. Refunds will be credited back to the payee in the same or similar form to their original payment. How do I measure my vehicle and why do I need to provide this information? A carer is entitled to the pensioner fare providing they are not a professional carer. The voyage times are comparable to the previous crossing with the new route taking between 9.5 and 11.5 hours. Hand sanitation stations are available in key areas on all decks. This needs to be advised on or before booking. Medical clearance is required for women who are between 36 and 38 weeks pregnant at the time of travel (note: women who are 38 weeks pregnant or more are not permitted to travel.). Latest news and updates on the new ships. The Spirit of Tasmania has issued an urgent appeal for information over a dog that went missing from the vessel on Monday night. Well send you regular emails keeping you in the loop of all our special offers, competitions and all things Tasmanian. No. "I was woken up at midnight to one of the security guards telling me that she had escaped and they had been trying to find her but had no luck," she said. If you are travelling with an infant, a cot has automatically been booked for you. Passengers are permitted to carry alcohol on board Spirit of Tasmania, however the consumption of any such alcohol on board the vessel is strictly prohibited. For more information visit Sail Safe. There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. {{getDealDetails(getAppliedDeal()).shortDescription}}, {{getDealDetails(code).shortDescription}}, {{payment.insurance.quote.label}} - Travel insurance premium = {{ payment.insurance.quote.price | money}}. The woman desperately searching for her pet dog after it escaped from a kennel while travelling to Melbourne on the Spirit of Tasmania says the unknown is destroying her. As a member you'll enjoy the following perks: Alternatively you may request a callback from a member of staff to help you resolve this - we'll call you on the number on file. "People in the community are suffering vicariously because we all know how utterly devastating this situation is for Holly and Ester.". She has covered a range of areas and issues including crime, health, environmental issues, business, social affairs , the arts and education. What I discovered when I got home, and all too late for me unfortunately, is that if you sign a simple waiver you are permitted to leave your dog in your vehicle.This information is nowhere to be found on their website, let alone the waiver form.Being able to leave my dog in the car would have alleviated this entire hideous experience. "Ester, a beloved friend and pet, was clearly drugged and stolen from her cage on the night of 25 January 2021," Ms Caney claimed in the petition. The bicycle will need to be carried on a bike rack or roof rack. In the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to travel.You can read further information about Carriage of Dangerous Goods here. There were sufficient options to entertain you on board. A distraught dog owner is desperately searching for her beloved pet who went missing on the Spirit of Tasmania ferry. Passengers can also access the external decks and lounge areas throughout the voyage. She said a supervisor agreed to review CCTV footage of the ship's hold, but that surveillance of the area where animals are kept was "limited". Spirit of Tasmania operates two ships which sail between Melbourne and Devonport, departing both locations most nights. Passengers entering Victoria No, there are currently no vaccination requirements for passengers arriving into Victoria on Spirit of Tasmania. Yes, in line with the COVID-19 Mandatory Vaccination (Workers) Directions that were announced in Victoria on Thursday 7 October, all Spirit of Tasmania employees who are authorised workers (which includes all our crew on board, shore-based staff and contractors attending Station Pier in Victoria), are fully vaccinated. For more information about travel restrictions to enter Tasmania, visit, {{booking.getDepartureDate(legOfJourney, 'D MMM').toUpperCase()}}, {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, {{passengerLine.currentQuantity}} x {{passengerLine.displayName}}, ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}}, {{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}}, ({{getPassengerNet(passengerLine) | money}}), {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}}, {{getVehiclePrice($index) === 0 ? When you arrive at the Security Screening please present your E-Ticket and Photo ID. If I arrive early what are my parking options? Weve compiled a list of commonly asked questions covering just about everything under the sun to ensure youre well prepared for your journey. On Tuesday afternoon, Holly Alexander put out a desperate plea for help on a. Indecent assault allegations amid brigade bullying, Entally director gives reason for Gardenfest cancellation, Warm up fixture sparks Tassie team dreams, Crash diverts traffic on East Tamar Highway, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Yes, Self Service Locker Storage is available, accepting card payment methods. To avoid delays we recommend you avoid bringing these items on board. You can find a list of locationshere. Amendments are subject to availability. Your cancellation has been successful. "This demonstrates ZERO care on the part of the TT-Line. Note: please bring your own extension leads. Who is NOT entitled to book a pensioner fare? You can keep track of your trips via your own private member page, update your profile and access exclusive members-only offers. Generators need to be turned off and non operational whilst onboard. Pensioner fares are only applicable to holders of an Australian Pensioner Concession Card issued by Centrelink or Veterans Affairs. Oops, please fill in your departure date. Email: hobart@dhot.com.au. If you have a dog that is old or anxious or simply does not like to be put in a cage, you should definitely read this review before you travel on the Spirit of Tas.This is simply due to the fact that Spirit of Tas do not have enough information on their website and therefore your expectations might be a lot higher than what they should be.When I booked my passage (with my two dogs, one 11 yo and one 2 yo) I had assumed that there would be an area for animals in a climate controlled room that would be relatively basic, but comfortable and monitored. She said staff told her "hopefully when everyone starts their cars up, it will scare her enough to come out" which did not eventuate. You need to know if the height is over or under 2.1 metres and the total length of your vehicle and trailer including the drawbar and overhang. Can I book a different person each way on a return booking? No, you must book same number of people over and back. Looks like you signed up previously. A Medical Attendant is on board for every sailing and all passengers and staff are all encouraged to maintain a safe distance at all times. {{ getPartialCancellationMessage() }}. We use cookies to improve your website experience, optimise advertisements and offers, and for web analytic purposes. Visit theBiosecurity Tasmania website or call: Ring before you bring:Plants/Fruits to Tasmania - (03) 6165 3777Dogs to Tasmania - Toll Free 1800 684 215Wildlife to Tasmania - for permits (03) 6165 4305Aquarium and Pet Fish - (03) 6165 3777Livestock - BiosecurityVet (03) 6165 3777. For further information about refund payment methods, including refunds issued with multiple payment methods, see our terms and conditions of refunds here: https://spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Please ensure the total length is measured correctly to ensure you are charged the correct price. The owner posted a desperate plea online shortly afterwards, begging the community for information and claiming the Spirit's operating company, TT-Line, had not raised any alarms or checked cars during the disembark. You can add a kennel at the time of your booking. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Knowing we were about to sail with animals. he told us about a one year old dog that recently died from anxiety. There are many campgrounds and caravan parks located nearby and along the surf coast which provide great facilities for caravans and campervans. Key points: Marcus Lehmann said he was not notified that his dog had been struggling No. Note: please bring your own extension leads. For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website - Requirements for bringing a dog into Tasmania. Card Payment Fees apply. There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. To avoid delays we recommend you avoid bringing these items on board if you charged. Via EFTPOS at Spirit of Tasmania Terminals you will need to know about carrying such.! On a bike rack or roof rack vehicle to ensure that you are travelling with infant... Barking dog, please refer to our carriage of hazardous liquids including cleaning spirits please... 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