Companies can ask for reviews via automatic invitations. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Dear Florin,Thank you for such a wonderful review! Which was well within my rights. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Passenger details 6 . Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). The carriers just refer you back to Chatdeal. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Tip for consumers:Dont trust them. Changes, Cancellations & Refunds 9 . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Please email us at investigation@chatdeal.com Changes, Cancellations & Refunds 9 . I am happy that I made my decision and will look forward to book again with you in the future! Bundle and save Save money when you bundle your flight + hotel. Anyone can write a Trustpilot review. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children DO NOT USE CHATDEAL. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Found out about cancellation by checking directly with airline. Fly from Timisoara on TAROM, Lufthansa and more. Chatdeal. I was helped by Raavi who was both helpful and incredibly patient. So what can i do ? chatdeal support bundle 22 Maj. chatdeal support bundle. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. We also ensure all reviews are published without moderation. Dear Harsha, Would you please provide us with more details, such as booking ID or ticket confirmation? 8.2 Crew. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. One of those was ChatDeal. I definitely will go back to ChatDeal next time.. Verification can help ensure real people write reviews about real companies. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Find flights to Bucharest from $82. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. He was understanding and very communicative. Thank you. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Book easily, Fly anywhere! Kind Regards,Chatdeal Service Team. How BBB Processes Complaints and Reviews. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. My co-traveler, who booked directly through the airline, got this solved in one phone call. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . The person "Jamie" suddenly went MIA. Would you please provide us with more details, such as booking ID or ticket confirmation? Truly awful experience. Kind regards, Will see if I get a refund. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Their support is TERRIBLE. All I want is my tickets, we leave on Thursday of this week. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Much love. Yeah, I got what I wanted, thank you Adam. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Have more questions? Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Very helpful chat with Cheryl, personable and very clear. ChatDeal Service Team. Economy. Chatdeal refused to reschedule. Our dedicated staff will be pleased to learn of your high praise. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. This is the first time we've used this service and it is really remarkable. Special Services 4 . Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. I just my trip will go well. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Please email us at investigation@chatdeal.com Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Documents 2 . I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. We are sorry to hear about the unpleasant experience with your flights. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Book easily, Fly anywhere! Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Passenger details 6 . I got Support Bundle Plus for a round trip ticket to Europe. We apologize for the miscommunication encountered. Dear Randal,Thank you for leaving such a nice review. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. All of our travel information in Kayak and on the Kayak app showed . Dear Valued Customer,Well make sure to pass along these kind words to Celia. What a complete joke of an experience. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Not a happy customer, Dear Diana, ChatDeal Service Team. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Now, I've seen a schedule change on the airlines site for over a week. Please email us at investigation@chatdeal.com Dear Eric, The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Attempted to email original agent, that bounced. Dear Siobhan,Thank you for your feedback! We value our customer's opinions and would like to thank you for bringing this to our attention. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I quickly emailed back and said to cancel my reservation. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. ChatDeal Service Team. Now, I've seen a schedule change on the airlines site for over a week. Dear Chris,Your review is very concerning to us. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Europe, this means they owe you a free exchange, and why should I opt it! Your high praise time.. Verification can help ensure real people write reviews about real.! Harsha, would you please provide us with more details, such as booking ID or ticket confirmation Florin... 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