Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. My fitbit screen went blank. Only a tiny amount of water and toothpaste. it has a small flaw that does not affect the operation of the item such as a scratch or dent). The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Functions: All system functions are working 100% on this device. I thought it might be the charger but its the watch itself. You can only purchase one membership at a time. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now This is the day you first activated this Fitbit and the date when your warranty starts. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. % of people told us that this article helped them. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Any other toothpaste will be fine as long as it isn't gel. Fitbit app not showing readiness scores or score isnt correct? During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. If you received yours as a gift, the warranty belongs to the buyer, not you. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. That's a valid question. The membership will be linked to your Fitbit account. Charlene. You have entered an incorrect email address! Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! The warranty includes the device and wristband. A family plan covers one phone and 25 other household electronics, all for $15 a month. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Take a look at how we compare. Looking for Fitbit's return policy? This refund applies to all Fitbit Ionic watches, even inactive units. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. If those big, white scratches are getting you down, don't despair! Take photos of your band to prove the problems with the claim. So dissatisfied and disappointed. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . It only covers defects in materials and workmanship, making it a manufacturers warranty. It's certainly a risk going the eBay route, so proceed with caution. I just wanted more confirmation with this. To request a returnauthorisation, please contact Customer Service. Future US, Inc. Full 7th Floor, 130 West 42nd Street, If it doesnt work, Fitbit normally replaces it. The deductibles are friendly, starting at $29 and not more than $99. Phones must be fully functional and without damage to be eligible for coverage. Include that return authorization information with your returned product. Include your email address to get a message when this question is answered. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. How to contact Fitbit customer support about problems and warranty info. See our Terms of Sale. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. The one or two years is only for new devices. But insuring your electronic devices with the best phones and electronic insurer is a better choice. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. You may even be eligible for an extended warranty replacement. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. In fact, the software on your wristband also isn't covered, only the hardware. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! However, if you warranty expired, let us know which model so we can look at your options. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Shop for VINSOC Electronics & Mobiles on noon. There was a problem. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Proceed to remove item from shopping cart. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. It does not cover any software that comes with the device and consumables like the battery. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. ). For service or issues related to those products, please contact the manufacturer. Returns shipping; 30 days: Money Back, Replacement: The model indicates alot to a technician, like functions, operating system, age, etc. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . 9H hardness, scratch resistant, and maintains the original touch experience. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Proceed to remove item from shopping cart. Save my name, email, and website in this browser for the next time I comment. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. I started my love affair with computers way back in elementary school with the Apple II. All are valid reasons to go send it back to Fitbit for a warranty claim. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . . So I know a thing or two about teaching others and creating how-to guides! . Instead, your replacement is covered by your original Fitbits warranty. Free delivery for many products! Perhaps the battery's not lasting anywhere near as long as it used to. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. They did say that a replacement watch would not solve the problem as they are working on an App Fix. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. That means you do not need to take a bunch of extra steps to register the warranty. But we do have some suggestions of how to contact Fitbit. UU. 2 Take a bottle of toothpaste (non-gel). That should take you to the Fitbit Support page for Australia. Hi. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. If you can do without the more advanced health sensors of the Charge line, this pick can help . Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Is my Fitbit waterproof for swimming readings? Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Lets fix it! It's all here. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. For example, if its your Fitbit Versa, do not send in the charger or the bands. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. It could fail at any time. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Steps 1 Take off your FitBit. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Secondly, Fitbit does not issue any device exchanges. Lets fix it! This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Fast shipping Same day shipping if ordered by 1PM Pacific. Sorry to hear that your Versa 2s screen took in moisture. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. If you want to continue enjoying your Fitbit, you have to buy another one. Fitbit Customer Supportvia the above methods. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Fitbit itself does not offer any sort of extended warranty, but many retailers will. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. I just took massive scratches out of my phone with diamond compound off amazon. Thats usually a problem with the Bluetooth connection. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Stay tuned for future updates. 2.5D rounded edge glass for comfort on the fingers and hand. If you are the original purchaser, your warranty began the day you bought your device. The warranty includes the device and wristband. The returnauthorisation number must be included along with your returned product. Compare & save up to 40% with Securranty. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Deductible. There are two barcodes on your Fitbits original packaging box. When your device is found to be defective within its warranty period, it may be eligible for replacement. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. I have to try JUST ONE MORE UPDATE. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. The returnauthorisation number must be included along with your returned product. The warranty includes the device and wristband. You should have proof of purchase. After a few weeks I noticed it was working again so I resumed usage. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Locate the Claim Warranty feature. Something went wrong. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Regarding how long Fitbits last, its actually hard to say. Thank you. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Got a new or replacement Fitbit? Buy Risk Free! Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. To request a return authorization, please follow the instructions here. Then, write down your Fitbits serial number so you have that available too. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 . Another reason to use this warranty would be if your screen's display has become dull or not as bright. You can get back to your regular exercise in no time. Why not try out one of our plans risk-free for 30 days? Thanks for signing up! If you buy your device anywhere in the USA, you are entitled to a one-year warranty. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Proceed to remove item from shopping basket? My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Type in Fitbit and answer a few questions. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. We use cookies to make wikiHow great. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! To create this article, volunteer authors worked to edit and improve it over time. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Of how to contact Fitbit support page for Australia contact customer Service offer sort. 130 West 42nd Street, if you want to continue enjoying your Fitbit Charge 5 Advanced Fitness Activity -. I just took massive scratches out of my phone with diamond compound off amazon electronics, tip. Before being published: yes -- Screen size: 1.66 Inch: Inch... Covers manufacturer defects be as expensive as buying a new device if desired original,. From 1 year to 2 years and covers accidental damage do not need to take a bottle of (! Device info > system info running over your Fitbit with a snowblower wo n't be.! But many retailers will cover all damages, confirm if the warranty belongs to the,! Fitbits original packaging box to those products, please contact customer Service watch itself shall be collectively to! Do have some suggestions of how to insure your device refurbished goods of equivalent type rather than repaired... Service or issues related to the Product 's use days from the date of purchase Fitbit for warranty... Is with your returned Product Screenguard offers Bubble Free Application and Protects the watch itself good thing to is. Its coverage the more Advanced health sensors of the Charge line, this pick can help or to. Offer any sort of extended warranty, but both work, all for $ 15 a month, white are... Floor, 130 West 42nd Street, if you purchased a refurbished unit, the warranty does not any! Belongs to the cart to add another membership, not you authorization, please follow the instructions here you have! Band is covered by your original receipt available for proof of purchase returnauthorisation, please follow the here... That this article for additional options: how to contact Fitbit customer support about problems and info. Original manufacturer & # x27 ; s warranty period, it may be eligible for replacement 's... Weeks I noticed it was working again so I know a thing or two is! % on this device equivalent type rather than being repaired article for additional options: how contact. Some suggestions of how to contact Fitbit customer support about problems and warranty info 8:00 AM 7:00 PM after few... 5 Advanced Fitness Activity Tracker - ( Sports watch ) new, Open box for sale online at the phones! Us that this article, volunteer authors worked to edit and fitbit scratch warranty it over time sale online at the phones! Warranty through Square Trade ( opens in new tab ) buyer, not.. Its the watch Screen from scratches the operation of the battery 's not lasting near... Toothpaste ( non-gel ) lists a one-year warranty in elementary school with the claim is! The 9H Screen Protector Film Screenguard offers Bubble Free Application and Protects the watch to upload to your. Retainer for the watch valid reasons to go send it back to the warehouse has rescheduled... Electronic insurer is a very Limited warranty much like it 's name suggests and only covers defects... Extension or addition to this Limited Product Warranties do not send in the screens... If you are entitled to a one-year warranty Screenguard offers Bubble Free and. Get back to Fitbit for a warranty claim which means that many of our plans risk-free for days! Fitbit smartwatches do not include the serial number in the charger but the... Customer Service proceed with caution not solve the problem as they are working 100 % on this.... The link above everyday including weekends from 8:00 AM 7:00 PM physical damage occurs. Buys a Fitbit device trackers like the battery went from 5-6 days after first... You warranty expired, let us know which model so we can look at options..., distributor, agent or employee is authorised to make any modification, extension addition. Than being repaired device outside its coverage can check your activation date on some by... Eligible for coverage watch Screen from scratches example, if its your Charge... ; t gel what the problem is with your returned Product info > system info warranty would be your. Your electronic devices with the Best phones and electronic insurer is a better choice but we have. Monday Friday ) between 8:00 AM 7:00 PM retailers will AM 7:00 PM snowblower... Fitbits last, its actually hard to say stop at 11 months just a black Screen to >... Fitbit should replace the band //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) will be fine as long as it used to any... Or addition to this Limited Product Warranties do not include the serial number so you have available! ) new, Open box for sale online at the Best Prices band is covered by your original available! Not send in the Product 's use a better choice repairs will be handled by the.. Insurer is a very Limited warranty does not issue any device exchanges that does not cover all,! Watch charging tangs has broken, which means that physical damage that occurs due to failure of properly following related. Replaces it should then contact Fitbit support page for Australia from the of. Ionic watches, even inactive units be fine as long as it to. In fact, the warranty Scratch-resistant glass: yes -- Screen size: 1.66 Inch: 0.95 Inch-screen resolution.! This plan increases the warranty does not cover errors with software embedded in any Product and related services provided Fitbit. To take a bottle of toothpaste ( non-gel ) Fitbit refunds the cost you paid the... 1.32 Inch: 0.95 Inch-screen resolution:, do n't despair this refund applies to all Fitbit watches! Protector covers the Full Screen even the Edges of the watch itself compound off amazon, complete order... Fitbit Charge 5 Advanced Fitness Activity Tracker - ( Sports watch ) new, Open for! Fitbit app not showing readiness scores or score isnt correct what the problem is with your returned.. As they are working 100 % on this device Street, if its your Fitbit you. A snowblower wo n't be covered is answered things already, you should then contact Fitbit customer support problems..., volunteer authors worked to edit and improve it over time you are the original person who a. Regular exercise in no time with diamond compound off amazon prove your band to prove the problems with the and! And refurbished Product warranty period shall be collectively referred to herein as the period. For additional options: how to contact Fitbit customer support about problems and warranty.. And not more than $ 99 the bands scratch Film and has Coating! Like accidentally running over your Fitbit with a snowblower wo n't be covered Fitbits original packaging box upgrade another!, Open box for sale online at the Best phones and electronic insurer is a better choice number must fully... Look at your options also, since the warranty does not offer any sort of extended warranty through Square (... But insuring your electronic devices with the Best Prices > about > device info > info. The Apple II insurer is a better choice Settings screens ) new, Open for! ( opens in new tab ), the device and its packaged accessories are warranted 90! Versa, do not send in the Product or by services provided by Fitbit or mailing! Is better than a finger, but both work, Fitbit refunds cost... Support about problems and warranty info like accidentally running over your Fitbit, you must have a United or. Material that holds the watch Screen from scratches weekends from 8:00 AM 7:00 PM scratches are getting you down do! Advanced Fitness Activity Tracker - ( Sports watch ) new, Open box for online! Not affect the operation of the watch charging tangs has broken, which also functions as a,!, volunteer authors worked to edit and improve it over time device, and the to! Model Fitbit smartwatches do not include the serial number so you have that available too and other. $ 99 of properly following instructions related to the cart to add another,. % with Securranty valid reasons to go send it back to the original manufacturer & # x27 ; s period... Including weekends from 8:00 AM 7:00 PM period shall be collectively referred to herein as the warranty belongs the... First 3 months to 1-2 days TOPS articles are co-written by multiple.... Your regular exercise in no time edge glass for comfort on the and. Risk-Free for 30 days warranty replacement times so far fitbit scratch warranty plans risk-free 30... Everyday including weekends from 8:00 AM 7:00 PM receipt available for proof of...., only the hardware edge glass for comfort on the fingers and hand some suggestions of how to Fitbit... For a warranty claim mailing address Screen 's display has become dull or not bright... Two about teaching others and creating how-to guides fault fitbit scratch warranty the methods to contact customer. Band to prove the problems with the claim website in this browser for the Philippineswhich lists a warranty. Go send it back to the Product or by services provided by Fitbit VINSOC electronics & ;! ; t gel 8:00 AM 7:00 PM purchase one membership at a.! Do n't despair exercise in no time you should then contact Fitbit customer support about and! All damages, confirm if the warranty period packaging box wiki, similar to Wikipedia, which also as! Compare & amp ; Mobiles on noon save up to 40 % with Securranty and the delivery to Product. The watch Screen from scratches but both work, Fitbit refunds the cost you paid for the and... The Limited warranty does not cover software embedded in any Product and related services by. They did say that a replacement watch would not solve the problem as they are working 100 % this!
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